Brief Description
The First Impressions Coordinator is a highly visible, polished professional who creates exceptional customer experiences while executing day to day operations. It is necessary to be an expert communicator, have the ability to work in a fast pace environment, and understand the importance of being a team player. The First Impressions Coordinator is the “go to” person for all visiting guests and internal team members.
Position Responsibilities (but not limited to)
The Experience:
- Greet and welcome all guests and team members in person and phone
- Answer and direct incoming phone calls
- Provide a highly hosted experience for all guests and internal team members
- Review and execute tasks for each customer experience checklist
- Oversee and preform necessary tasks to create flawless experiences for the following:
- Tours
- Meetings (internal and external)
- Events (internal and external)
- Stage the Space: creating and collaborating with team members to customize the space for each client experiences through artifacts and technology
- Create custom take-aways for meetings and events
- Choreograph unique, highly-differentiated hosted experiences
- Troubleshoot technology
Showroom Management Responsibilities Include:
- Maintain the appearance of the showroom
- Maintain inventory for marketing collateral, office supplies, snacks, beverages, branded merchandise etc..
- Perform opening and closing checklists
- Refresh brochures, Steelcase 360 Magazines and other marketing collateral throughout the showroom
Internal Responsibilities:
- Daily communications
- Coordinate and schedule courier and Fed Ex pick up/delivery and billing
- Receive, sort and deliver mail
- Schedule conference rooms and set up rooms for various meetings
- Assist various departments with miscellaneous projects
Position Requirements
- Excellent communication, interpersonal and organizational skills
- Outgoing, high energy, creative, confident
- A passion for customer experience and impeccable customer service to internal and external customer
- Commitment to providing high-quality professional interactions
- Ability to analyze situations and solve problems, calmly, effectively, efficiently and professionally to minimize negative impact on the user
- Technology savvy
- Flexibility and adaptability
- Naturally observant and curious
- Ability to think creatively and outside the box daily
- Team player
- Ability to take a negative situation or feedback and act on it to turn it around
- Ability to work independently with little or no supervision
- 2+ years experience interacting with customers
- Knowledge of Microsoft Office