Brief Description

The First Impressions Coordinator is a highly visible, polished professional who creates exceptional customer experiences while executing day to day operations. It is necessary to be an expert communicator, have the ability to work in a fast pace environment, and understand the importance of being a team player. The First Impressions Coordinator is the “go to” person for all visiting guests and internal team members.


Position Responsibilities (but not limited to)

The Experience:

  • Greet and welcome all guests and team members in person and phone
  • Answer and direct incoming phone calls
  • Provide a highly hosted experience for all guests and internal team members
  • Review and execute tasks for each customer experience checklist
  • Oversee and preform necessary tasks to create flawless experiences for the following:
    • Tours
    • Meetings (internal and external)
    • Events (internal and external)
  • Stage the Space: creating and collaborating with team members to customize the space for each client experiences through artifacts and technology
  • Create custom take-aways for meetings and events
  • Choreograph unique, highly-differentiated hosted experiences
  • Troubleshoot technology

Showroom Management Responsibilities Include:

  • Maintain the appearance of the showroom
  • Maintain inventory for marketing collateral, office supplies, snacks, beverages, branded merchandise etc..
  • Perform opening and closing checklists
  • Refresh brochures, Steelcase 360 Magazines and other marketing collateral throughout the showroom

Internal Responsibilities:

  • Daily communications
  • Coordinate and schedule courier and Fed Ex pick up/delivery and billing
  • Receive, sort and deliver mail
  • Schedule conference rooms and set up rooms for various meetings
  • Assist various departments with miscellaneous projects

Position Requirements

  • Excellent communication, interpersonal and organizational skills
  • Outgoing, high energy, creative, confident
  • A passion for customer experience and impeccable customer service to internal and external customer
  • Commitment to providing high-quality professional interactions
  • Ability to analyze situations and solve problems, calmly, effectively, efficiently and professionally to minimize negative impact on the user
  • Technology savvy
  • Flexibility and adaptability
  • Naturally observant and curious
  • Ability to think creatively and outside the box daily
  • Team player
  • Ability to take a negative situation or feedback and act on it to turn it around
  • Ability to work independently with little or no supervision
  • 2+ years experience interacting with customers
  • Knowledge of Microsoft Office